Terms of service

Terms of Service

1. General

Welcome to rimpamura.

These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

2. Eligibility

By placing an order, you confirm that you are at least the age of majority in your country or region of residence and are legally capable of entering into a binding agreement.

3. Products

We make every effort to present our products as accurately as possible.

However, because many of our products are handcrafted using natural materials, slight variations in color, texture, grain, shape, size, and appearance are natural characteristics of the products and are not considered defects.

Product images are provided for reference only. Colors may appear differently depending on your display device.

4. Pricing

All prices displayed on our website are shown in the selected currency.

Prices do not include any applicable import duties, customs duties, VAT, GST, brokerage fees, or other import-related charges unless expressly stated otherwise.

We reserve the right to change prices without prior notice.

5. Orders

All orders are subject to acceptance and product availability.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product unavailability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Violation of applicable laws or regulations
  • Shipping restrictions
  • Payment authorization failure

If payment has already been received for a cancelled order, a full refund will be issued.

6. Payment

Payment must be completed at the time the order is placed using one of the payment methods available at checkout.

Orders will not be processed until payment has been successfully authorized.

7. Shipping

Shipping is governed by our Shipping Policy.

Customers are responsible for reviewing the Shipping Policy before placing an order.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund & Return Policy.

Customers are responsible for reviewing the Refund & Return Policy before placing an order.

9. Import Regulations

Customers are responsible for ensuring that the products they purchase may be legally imported into their destination country.

The recipient is responsible for complying with local import regulations and for paying any applicable import duties, taxes, customs fees, or carrier charges.

rimpamura is not responsible for delays, additional costs, or delivery failures resulting from customs procedures or local import regulations.

10. Intellectual Property

All content on this website, including but not limited to text, photographs, product descriptions, graphics, logos, videos, and designs, is the property of rimpamura or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, rimpamura shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.

Our total liability relating to any order shall not exceed the amount paid by the customer for that order.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

12. Force Majeure

We shall not be responsible for any delay or failure to perform our obligations caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • War or armed conflict
  • Terrorism
  • Government actions
  • Customs delays
  • Carrier disruptions
  • Labor disputes
  • Pandemics
  • Power or communication failures

13. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

The revised Terms become effective immediately upon publication on this website.

Continued use of the website constitutes acceptance of the revised Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Japan.

Any dispute arising out of or relating to these Terms, your order, or your use of this website shall be subject to the exclusive jurisdiction of the Tokyo District Court, unless otherwise required by applicable mandatory consumer protection laws.

16. Contact

If you have any questions regarding these Terms, please contact us through the contact information provided on our website.